With all the changes at ChannelPorts this year we know you'll have questions. Below are some key questions with answers (just click on the question) that we hope will reassure you that we are moving in the right direction.
What are the new charges for clearing in Dover?
The table below shows the increase in charges by the Dover Harbour Board (DHB) /Freight Services Agency (FSA). It was 2009 that ChannelPorts asked it's customers for an across the board price increase. By clearing at our own clearance centre at Folkestone Services we are able to offer a further year without increases, but where clearances are done at Dover we will be looking for an additional £1 on the first entry.
| Imports | 2011 | 2012 | Increase |
|---|---|---|---|
| 1st Entry DHB/FSA Charge | £11.18 | £12.80 | £1.62 |
| Each addl. Entry | £2.05 | £2.15 | £0.10 |
| Transmission per entry | £1.60 | £1.68 | £0.08 |
| Exports | 2011 | 2012 | Increase |
|---|---|---|---|
| 1st Entry DHB/FSA Charge | £7.45 | £8.45 | £1.00 |
| Each addl. Entry | £0.00 | £0.00 | £0.00 |
| Transmission per entry | £0.36 | £0.38 | £0.02 |
My vehicle is travelling on a ferry can it still clear at Folkestone Services?
Yes, whether it is an Import or Export trailer clearance can be completed at Folkestone Services.
What facilities are there for my driver?
There are showers, dedicated drivers lounge with free Wi-Fi, free internet terminals, Sky TV. Also within the building there are various food outlets and coffee shops.
Are there facilities for changing money?
There is a Bureau De Change within our office. In addition there is a Euro cash machine and a Sterling cash machine within the building.
Once I have cleared at Folkestone Services do I still have to tell my driver to report to
Customs at Dover/Eurotunnel?
No – Once he has cleared at our site he is free to travel to his destination.
Can ATR and EUR1 documents be stamped at Folkestone Services?
Yes – this is available 24 hours a day and as with our clearance charges there will be no increase in 2011.
You have said no charge for standard examinations, what does this mean?
As the work is carried out by our staff we will not be raising a charge. The exception would be if the Customs/UKBA required a full turn out of the trailer which will incur a charge, but you will be notified of this prior to the work commencing.
Are there facilities for offloading cargo?
There is a facility for offloading cargo which cannot be cleared but we do not offer a commercial storage/offload facility.
How far from the motorway Junction is the facility?
The facility is part of the motorway service station at Junction 11.
I have cargo which is normally cleared by another agent in Dover?
There are several options, you can talk to the importer explain that clearance is carried out at Folkestone Service and not Dover and try and gain the clearance for yourself. Alternatively, tell us who the Dover agent is and we have special arrangements with them so that your vehicle can still clear here.
If my vehicle is clearing at Dover where should my driver report?
All drivers should report to the FSA with effect from the 2nd January.
How secure is my vehicle at Folkestone Service?
The park is the only truck stop in the South East to have been awarded a 'Park Mark'
My driver normally buys his road tax is this available at Folkestone Services?
As from the 9th January 2012 road tax will be available 24/7.