Background
Jaylo, a leading Spanish logistics and transportation company, began its journey in 1995 with just three trucks servicing national routes.
Over nearly 30 years, the company has grown into an international powerhouse with a fleet of 150 trucks, specialising in transportation across Spain, France, and the UK.
In addition to road transport, Jaylo offers comprehensive logistics solutions, including customs brokerage, air freight, and hazardous goods handling. Pet food transportation constitutes 60-70% of their UK-bound shipments, making Jaylo a key logistics player in this growing market.
The Challenge
The onset of Brexit brought significant changes to customs processes, presenting a challenge for many logistics companies. While others hesitated to continue operations in the UK due to the complexity of new regulations, Jaylo saw an opportunity. However, finding reliable and efficient customs brokerage services in the UK proved difficult. Jaylo initially partnered with traditional customs brokers but found their processes slow, which conflicted with Jaylo’s emphasis on agility and speed.
The Solution
Jaylo turned to ChannelPorts for a solution tailored to their needs. ChannelPorts provided a streamlined customs management system powered by CustomsPro, offering Jaylo:
- Speed and Agility: The ability to process customs declarations quickly, within minutes, ensuring perishable and time-sensitive goods moved seamlessly.
- Intuitive System: An easy-to-use interface that allows Jaylo’s team to train new staff quickly, minimising onboarding time.
- 24/7 Accessibility: The flexibility to handle customs processes at any time, even outside standard office hours.
- Proactive Updates: Regular updates on UK customs changes, translated into clear, actionable insights, saving Jaylo the time and resources required to stay compliant.
- Automated Documentation: Immediate access to attached documents within the system, reducing delays and the need for manual follow-ups.
Results
Jaylo has successfully integrated CustomsPro into its operations and has found ChannelPorts particularly valuable for:
- Fast processing of T1 transit documents, outperforming competitors in speed and reliability.
- Seamless communication through quick ticket responses and automated notifications.
- Efficient handling of perishable goods, ensuring minimal delays at ports.
ChannelPorts’ proactive approach to customer support, including regular updates on regulatory changes, has also been a standout feature, helping Jaylo stay ahead in an ever-changing environment.
Feedback from Jaylo
“The agility and speed of ChannelPorts are unmatched. With CustomsPro, we can handle processes whenever and wherever we need. It’s intuitive, efficient, and supports our goal of delivering excellence to our customers.”
Daniel Garcés, Customs Manager, Jaylo
“The system’s intuitive design means we can onboard new team members in no time. It’s been a game-changer for us.”
David Díaz, Customs Specialist, Jaylo
Future Collaboration
As Jaylo prepares to celebrate its 30th anniversary, the company continues to prioritise efficiency and innovation in its operations. ChannelPorts remains a trusted partner, offering the tools and support needed to navigate the complexities of UK customs with confidence.