Our contact details:
Name: ChannelPorts Ltd
Address: Folkestone Services, Junction 11, M20, Hythe, CT21 4BL
Phone Number: 01304 203105
E-mail:sales@channelports.co.uk
The type of personal information we collect:
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example; name and contact details)
- We may collect information about your computer, including where available your IP address, operating system, and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons;
- Information that you provide by filling in forms on our site www.channelports.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you report a problem with our site.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of transactions you carry out through our site and of the fulfillment of your orders.
- Details of your visits to our site and the resources that you access.
We store your data securely, we do not collect or retain excessive amounts of it, we have steps in place to protect it from loss, misuse, unauthorised access or disclosure; and by ensuring it is protected using the appropriate measures.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- To ensure that content from our site is presented in the most effective manner for you and for your computer
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
How we store your personal information
Your information is securely stored.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your data protection rights.
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at sales@channelports.co.uk. Tel: 01304 203105 or Post: ChannelPorts Ltd, Folkestone Services, Junction 11, M20, Hythe, CT21 4BL if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at sales@channelports.co.uk. Tel: 01304 203105 or Post: ChannelPorts Ltd, Folkestone Services, Junction 11, M20, Hythe, CT21 4BL.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk