From 28 April to 1 September 2025, a major change is taking place at French ports: the ELO (Obligatory Logistics Envelope) transition period. Whether you are a haulier, importer, exporter, or involved in cross-Channel trade, this period is crucial.
ELO aims to simplify and secure the flow of goods between the UK and France, particularly at busy RoRo (Roll-on Roll-off) ports, including the ports of Calais and Dover and the Eurotunnel terminals. To benefit from this smoother experience, preparation is essential.
What is ELO?
ELO stands for Obligatory Logistics Envelope. It is an online envelope where all customs, sanitary, and security documents relating to a shipment are grouped together before crossing the French border.
Instead of separate procedures for each document, the ELO system consolidates everything under a unique Movement Reference Number (MRN). Think of it as a digital ‘folder’ that the French authorities can review quickly, keeping traffic moving.
From 28 April 2025 we are in the ELO Transition, the system is available and recommended. From 1 September 2025, it becomes mandatory.
Why It Matters
- Speed and Efficiency: Pre-clearance checks mean quicker border crossings.
- Reduced Risk: Ensures all required documents are in order before arrival.
- Fewer Delays: Hauliers avoid last-minute paperwork problems at port.
Failing to use ELO after 1 September 2025 could result in severe delays, additional costs, or refusal to board.
Actions You Need to Take
1. Prepare Now:
- Familiarise yourself with the ELO process via the French Customs website.
- Register for an account on the “ELO téléservice“ portal.
2. Adapt Your Processes:
- Ensure your customs broker, freight forwarder, or in-house teams understand how to group documents into an ELO.
- Agree internally who is responsible for creating the ELO — the haulier or the shipper/exporter.
3. Check Your Systems:
- Can you easily collate all required documents (Customs, Phytosanitary, Veterinary, Safety/Security)?
- If you are using a logistics partner or customs agent, confirm that they are ELO-ready.
4. Train Your Drivers:
- Drivers must have the MRN code related to their shipment before reaching the port.
- It’s their proof that documents are in order.
5. Monitor the Transition Period:
- Use this window (April to September) to test the process without penalties.
Watch Outs
- ELO is compulsory for all RoRo movements between the UK and France.
- Multiple shipments? You can group them under a single ELO if they travel on the same truck.
- No valid ELO = No boarding at UK ports or Channel Tunnel terminals.
- Check document validity: Outdated or missing certificates (e.g., sanitary documents) will cause your ELO to be rejected.
- MRN Access: The driver must carry proof (QR code or printed MRN) to pass through.
FAQs
Q: Who creates the ELO — the haulier or the exporter/importer? A: It can be either, but it must be agreed beforehand. Typically, the party controlling the customs documentation takes responsibility.
Q: What documents are included in the ELO? A: Customs declarations, safety and security documents (ENS), and any necessary health certificates.
Q: How is the ELO presented at the port? A: Drivers present the MRN associated with the ELO (usually via a QR code on paper or smartphone).
Q: What if my goods are transiting through France? A: ELO is still mandatory, even for goods not destined for France.
Q: Is ELO only for ferry crossings? A: No — it covers all RoRo operations including the Channel Tunnel.
Q: What happens if my ELO is rejected? A: Your goods may be delayed at the port, and you may be denied boarding. Corrections must be made and a new ELO submitted.
How ChannelPorts Can Help
ChannelPorts are fully prepared for ELO and already helping hauliers, importers, and exporters adapt. Whether you need customs declarations, advice on ELO setup, or a fully managed customs solution, we’re here to keep your goods moving.
Don’t leave it to chance — act now to avoid disruption in September.
For expert support, contact ChannelPorts today.
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