FAQs & Resources

CustomsPro has been upgraded to include ENS compliance within the standard UK import product, in addition to the usual benefits and at no additional cost. CustomsPro offers a comprehensive solution:

✅Compatibility: Works at all UK RoRo ports.

✅Integrated Services: Includes Goods Vehicle Movement Service (GVMS) application as well as ENS compliance.

✅Cost-Effective: Flat fee per consignment, irrespective of the number of HS codes, including ENS documentation and compliance.

✅No Hidden Fees: No sign-up fees, monthly subscriptions, or contracts.

✅Expert Support: Benefit from specialised Brexit advice and support from our team with over 50 years of cross channel customs clearance experience.

Accuracy and completeness are critical for avoiding delays and penalties. Double-check all information before submission and use reliable software like CustomsPro ENS to minimize errors.

✳ Safety & Security entry summary declarations (ENS declarations) are submitted into an IT platform called Safety and Security Great Britain (S&S GB)

✳You can enter this information yourself or you can use a customs agent/intermediary such as ChannelPorts (using our CustomsProENS system)

✳If you choose to submit the ENS declaration yourself, you will need to register to use the S&S GB platform

✳In order to register, you will need to have a Government Gateway ID and password

✳You will also need a GB EORI number

✳The S&S GB service does not have a user interface and therefore data will need to be lodged using compatible software.   We can help you here as CustomsPro ENS offers a fast, easy-to-use platform for submitting ENS declarations.

If you already submit safety and security declarations for imports from countries outside the EU (or already voluntarily submit them for EU imports), you don’t need to change your existing systems or procedures if you don’t want to.

However, you can benefit from the reduced dataset by only completing the mandatory and any relevant conditional fields from 31 January 2025.

More information can be found here: https://www.gov.uk/guidance/register-to-make-an-entry-summary-declaration-in-great-britain

You are invoiced at the beginning of the month for the declarations you have made in the previous month. You will only be invoiced for the successful transactions made through CustomsPro.

Brexit has led to the introduction of the ENS requirement for goods entering the UK from the EU, which was not previously required when the UK was part of the single market. Hauliers now need to ensure compliance with these new customs procedures.

The UK’s Single Trade Window (STW) is designed to integrate all customs and trade-related submissions through a single interface. ENS declarations will be submitted through the STW, streamlining the process and reducing the need for multiple submissions.

Introduction of the UK’s STW has now been delayed.  Please see our news article about this.

You must give at least 4 working hours notice before the goods arrives in the UK for ‘roll-on, roll-off’ freight. IPAFFS allows you to submit applications at least 5 days in advance.

As a CustomsPro customer you will be charged a single flat fee for all standard export clearances. T1 Transit documents are also free of charge if these are completed alongside the export declaration.

The onboarding process typically takes 12 working hours.

From July 2022, special checks will apply to plant and animal products, and these goods will be subject to additional phytosanitary or veterinary inspections.

These requirements include various categories of goods, from live animals and seedlings to used farm machinery and firewood. For example, a phytosanitary certificate (PC) will be required for the import of seedlings, root and tuber vegetables, non-frozen fruit, cut flowers, certain types of seeds, etc. More information can be found on the government pages on importing plant and animal products.

Yes, you will need to be EORI (Economic Operator Registration Identification) number registered. You can find the link here that will take you through that process.

ATA Carnets will need to be presented at an approved premise to be endorsed, you can find a list of approved premises here.

Complete the enquiry form and one of our team will be in touch.

Please complete our enquiry form and one of our team will be in touch; enquiry form.

Yes and you will also need to complete an online application transfer of residence (TOR) found here before moving.

There is a comprehensive guide on the HMRC website for importing and exporting.

Or simply give us a call and we can walk you through the process.