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FAQs & Resources

Navigating the intricacies of customs can be challenging. To provide you with valuable insights into the CustomsPro system and address common questions, we have compiled helpful information for your reference.

A commodity code is a 10-digit number allocated to goods to classify goods. Every item will fall under a commodity code and this dictates the duty rating. It also informs if there are any import or export restrictions. You can find further information on actual commodity codes here.

An EORI is a unique identifier for importers and exporters in the UK issued by the EORI team at HMRC. It is needed to process import and export declarations for traders. If you do not have an EORI and want to start importing or exporting you will need to obtain an EORI as one of the first things you do. The link to do so is below.

It is the trader’s legal responsibility to ensure declarations are submitted.  Failure to do so could be subject to financial civil penalties imposed on the trader by HMRC under the Customs Civil Penalty (CCP) system.

UK Importers or EU Exporters (if DDP) have to register in IPAFFS and appoint ChannelPorts as their representative to manage their pre-notification, CHED declaration and all control process with APHA and DEFRA. Appointing a UK based agent, such as ChannelPorts, is mandatory for EU exporters.

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